...how many cakes I make in a day, I would say not many.
If you asked me
...why I could not make more, I would show you my only two hands.
If you asked me
...why flour, sugar, eggs, milk and chocolate fetch so much, I would show you my heart,
If you asked me
...why deliveries are costly, I would give you the equation : Petrol + Effort / Handling + Time away from my kids = Delivery
If you asked me
...why the cake is imperfect, I would say I am too.
but
if I asked you
...how much should anyone pay for a cake which took the time from sunrise to midnight,
what would you say? Try divide the price with the hours taken.
It's laborious...have mercy.
Please.
I wish I could say those words above (quoted from Kak Whiz) to particular customers who can't seem to understand the tears, sweat and blood laboured into each cake I produced. Baking and decorating is an art, skill and definitely a passion that no local bakeries could intricately customize as personal as we homebakers could. Try asking a delivery from them. Or requesting a last minute order, or changes in decoration, cake design and etc. You'll get what I mean there...
I poured my heart out for each cake. And being 6 months preggo now, I've to endure back aches, feet cramps and tummy pains from hours of standing and sitting just so customers would be happy on their special day. Frankly, I don't mind that at all. It's what I love to do and would continue doing forever.
But I would go berserk if someone was being inconsiderate to me. If someone selfishly demanded me to deliver the order right there and then, without thinking how am I going to leave the house as I've other customers picking up their cakes later on. Without thinking that I've waited almost 2 hours for her to collect the order as promised. Without thinking that my kids haven't had their dinner yet as I promised to bring them out once every orders are settled.
And nobody messes up with a pregnant lady's hormones ok?
I do hope this would be the last time I had to encounter such unpleasant experience. When things like this do happened, it would take me days to mend my broken, discouraged and demotivated heart. It really takes two to tango folks, so please treat the other person the way you wanted to be treated as well.
4 comments:
kak eda. sabar. biasalah customer. im dealing with the same probs too. nang susah.
btw, ure pregnant? congrats sis! :)
tedah da......ya lah kadang2 kerenah sorg2 tok mcm2 jak, penyabar nie pon kita ,ada juak limitnya...cool down dear...:) lak bb lam pwut pon dtg hulk juak lak...take care da
can't agree more. You go gurl!
salam kak eda.. sy baru prasan post ka eda ni. sy pun jual cupcake jugak. sy masih lagi belajar tapi sebab minat yg memdalam sy teruyskan jugak bisnes cupcake ni. memang mengecewakan sy bile ade customer yg datang lambat untuk ambil cupcake. Nak marah nanti customer kate sy ni peniaga yg kurang sabar pulak. lagi satu yg buat sy terasa hati bile customer merayu2 mintak bg discount padahal sy tau customer tu dari golongan yg berada. berkira sngt lepas tu mintak corak yg susah2 ... sy tak charge untuk sebarang corak sbb bg sy itu satu cabaran, tp bile ade yg kate cupcake yg sy jual mahal mmg sy berjauh hati. sy kagum dengan kak eda & semoga bisnes akak terus maju :)
- Ain
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